You have the right to cancel any goods ordered, from the point at which they are ordered, up until the point at which they are despatched. A full refund will be given. As goods in stock are usually despatched the same day they are ordered, please bear in mind that the cancellation period may only be a matter of hours. If goods have been dispatched, you may return unwanted items at your own expense and a refund will be provided.
If you experience any problems with any of our goods, please contact us on 01455 238768 or e-mail email@example.com
Should any goods you receive from us prove to be faulty, we will arrange for a replacement or refund – whichever you prefer. Before returning faulty goods to us, please contact us, and we will arrange to cover the cost of returning the faulty goods.
Should you decide to return any goods which are not faulty, please notify us within 14 days of receipt. Please ensure you then return them to us within 14 days of notifying us. We will arrange for a full refund of the cost of the goods, providing the items are unused, and in a saleable condition, depending on your original payment method please allow up to 28 days for the refund to be returned to your account. We will not be able to cover the cost of returning the goods to us.
Please note that patterns and fabric cut to order are non-refundable.