Delivery Information

COVID-19 Update

13/05/20: We are still shipping orders daily, unless we have contacted you directly to advise differently. Over the last week we have started to see parcels being delivered quicker than they previously were, however some area’s are still taking slightly longer than normal so please allow extra time for your order to arrive.

International shipping has now resumed to USA, Canada, Ireland, France, Germany and Spain. We are currently only offering a tracked service so that customers are able to monitor the progress of their order once shipped. Please note local delivery services in the countries mentioned above are still experiencing delays delivering parcels so there may be delays in your order arriving once shipped. We advise that you use the tracking number we will provide and also check with your local post service for more information on where your parcel is.

24/04/20 : We are still shipping orders daily, unless we have contacted you directly to advise differently.

We are being advised by Royal Mail that they have an increased volume of mail and reduced staff levels due to the current COVID-19 situation.  Unfortunately this is resulting in some delays to the processing and delivery of mail, with some area’s impacted more than others. Please allow longer than normal for your order to arrive.

13/04/20 : Due to the volume of orders being received we are now returning to shipping daily. Any orders with Next Working Day Delivery that are received before 12 Noon will be despatched same day, however we cannot guarantee that they will arrive next day as we do not know how our courier service network is affected.

We are currently monitoring international shipping and are reviewing the situation daily. We are hoping to resume shipping to Ireland and USA in the next couple of days please contact sales@woolandcrafts.co.uk if you wish to place an order. As soon as we can we will resume all other international shipping.

24/03/20 : We are temporarily suspending international orders due to the uncertainty around shipping international deliveries.
All UK orders will be processed as normal but please expect a slight delay as we are only posting on Tuesday and Friday.
The shop is now closed to all customers and click and collect is no longer available.

UK Orders

All goods delivered to the UK (including Channel Islands) are sent either by Royal Mail or Courier Monday – Friday (excl Bank Holidays).

Royal Mail 2nd Class Post: £2.95 or free for orders of £25 or more

Most orders are despatched the same day, though during extremely busy periods, it may take an extra day or so to despatch your order. Royal Mail 2nd class post is not a guaranteed next day service, though most orders do arrive next day, or within a couple of days . However, please allow 13 working days from dispatch of your order for delivery (this is a time limit imposed by Royal Mail, not ourselves). Please note that these orders can be sent to all UK postcodes (including Northern Ireland and the Channel Islands). For large, heavy (more than 2kg) or high value orders we reserve the right to upgrade delivery from 2nd Class Post to an insured next-working-day courier service at no extra cost. If you require your items urgently, please consider our next-working-day courier option detailed below.

Next Working Day Courier:£6.95

UK mainland only. All orders received before 12 noon (Monday-Friday) will be despatched the same day, for next working day delivery via courier. Our courier does NOT count Saturday as a working day this means that orders sent on a Friday will be delivered on the following Monday, and any orders placed over a weekend will be sent on the following Monday for delivery on Tuesday.   The exception to this is for Bank Holidays, our courier does not collect or deliver on bank holidays, so where an order is placed the day before a Bank Holiday, it will be delivered on the next working day.  Where an order is placed on a Bank Holiday, it will ship the next working day for delivery the following day. 

Please note that courier orders can only be sent to mainland UK addresses (i.e. not Channel Islands, Isle of Man, etc), and delivery to Scottish Highlands & Islands may take 2-5 working days. Affected postcodes are: AB30-38, AB41-56, FK17-99, G83, HS1-9, IV1-63, KA27-28, KW1-17,  PA20-78, PH15-99, TR21-25, ZE1-3.

International Orders – Please contact us for shipping costs before ordering

Royal Mail International:

Most international orders are sent via Royal Mail. The maximum permitted weight per package is 2kg (including packaging), so if your order weighs more than 2kg, you will be charged for two packages. If your order weighs more than 4kg, you will be charged for three packages, and so on. Packaging adds around 10% to the weight of the goods, so please allow for this when calculating the weight of your package. We do not make a profit from our postage charges – they simply reflect what Royal Mail charge us. Orders are usually delivered within 7-14 working days, though can sometimes take longer. Regrettably, we have no control over how long the international postal system will take to deliver your order.  Please note that Royal Mail International packages do not have tracking numbers.

International Courier:

We are able to offer a International Courier option for certain countries. The maximum permitted weight per package is 10kg (including packaging). Packages sent via International Courier generally arrive within 3-5 working days, and do have tracking numbers.

International Orders – Delivery Schedule

International orders are usually delivered within 10-14 working days, though can sometimes take longer. Regrettably, we have no control over how long the international postal system will take to deliver your order. Please note that there has recently been an increase in customs and security checks for orders arriving by air to the USA and Canada, which means that North American orders are sometimes taking a number of weeks to be delivered.

International Orders – Currency

All prices on our website are in Pounds Sterling. When placing an order for delivery outside of the UK, you will be charged in Pounds Sterling, and your credit card company or bank will convert the amount into your local currency (e.g. Euros, Dollars, etc). For an idea of the cost in your local currency, try the XE Currency Converter. (Please be aware that the amount you are charged by your bank or credit card company will not exactly match the amount shown by the converter; use this tool as a guide only.)

International Orders – Import Duties and Taxes

You may have to pay import duties and taxes, which are levied once a package reaches your country. Any local duties, taxes or customs charges assessed by your government are your responsibility. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. Charges for customs clearance and import duties must be borne by you; we have absolutely no control over these charges and cannot predict what they may be. We recommend you contact your local customs office for further information prior to placing your order. Please also note, international shipments may be subject to cross-border inspections by customs authorities.